Greenrovers.com

Finally the dealer has heard back from the warranty company . New transmission, drive shaft , catalytic converter, and some misc stuff. All in all around $9,000 .

After many calls and tons of hold time and elevator music, I did get to talk to a real person at Land Rover NA. They are going to take care of the rental car , gas and hotel until the G4 is repaired. We decided to take option number 2 and drive home . This is the holiday week end and I know nothing will be done until monday.

SOoooooo In the morning we will grab what we need from the camper and G4. Drive to Dallas and return to Albuguerque some time week after next.

We have been stranded for six days now…….. Frustrated … the lack of information and action is driving me crazy……

I am the first to understand the importance of rules. But, rules do not always equate to fast efficient customer service.

The G4 broke down on Friday the 26th of June. East of Clines Corner Nm. and was towed to Moriatry Nm. We spent the night there . Then the camper and G4 were towed to Albuquerque Land Rover Dealer.

The dealer was not open until monday the 29th of June. On the 29th the dealer looked at the car and called the warrantee company.

On the Tue. the 30th the inspector came out and took pictures and submitted the claim.

Wend July first , 2:06pm still have not heard from any one. I have called the warrantee folks and was on hold for 15 minutes and got cut off. called back was on hold for 7.31 minutes and got cut off. called back and placed on hold for 5.58 minutes before I could talk to some one who could not tell me any more than I already knew.

It has been established that I have coverage, You would think in the name of customer service parts could be ordered and work started….

I did get a new tire for the Casita to replace the one that blew out , and got it on the Casita ready to roll when ever the Land Rover is ready
It is still early …. more later…..

It is the day after monday …. The inspector looked at the car today, but has not approved the claim as of 4:30pm.With out approval , no parts have been ordered… So maybe on the day after the day after Monday some thing will happen. And I can make plans on what to do.

Went to Old Town Albuquerque walked around for a while. While there visited the old church and museum. Lunch was more great mexican food.

Posted the rest of the pictures for this trip in the gallery ======>click here